00:53:57	Rachel Villalobos:	https://www.plan.lib.fl.us/handouts/20221213bruno.pdf
00:56:06	Kaitlin Ward:	Circulation policy
00:56:11	Lena Phelps:	schedule
00:56:15	April Frazier:	How to sign someone up for a library card
00:56:18	Candice Collins:	programming
00:56:21	Jules Bailey:	Alma - our LMS
00:56:27	Susan Cataldo:	Where the bathroom is
00:56:38	Kaitlin Ward:	where the books go
00:59:23	Rita Mayer:	How can I get a copy of this handout?
00:59:31	Rachel Villalobos:	https://www.plan.lib.fl.us/handouts/20221213bruno.pdf
00:59:56	April Frazier:	How to use the print release station
00:59:58	Kaitlin Ward:	do you send faxes
01:01:34	Rita Mayer:	Thank you, Rachel
01:01:41	Susan Cataldo:	where is the post office, or other places are located
01:02:21	Judie Cooper:	Which way does the paper go to copy?
01:02:32	Judie Cooper:	Also where is the nearest ATM?
01:05:19	April Frazier:	Yes
01:05:21	Matthew Cavalier:	yes
01:05:23	Susan Cataldo:	me
01:05:23	Judie Cooper:	Yes
01:05:26	Jules Bailey:	We're running on fumes
01:05:41	Carolyn Smith:	yes
01:05:46	Kaitlin Ward:	Sadly one of our other branches is which can make us feel the pressure too
01:06:44	Kaitlin Ward:	Yes short staffed
01:08:29	Peggy Phetterplace:	When other campuses are short staff, they need to send someone to another campus.. that situation can cause the other campus to feel pressure of being short staffed
01:08:30	Lena Phelps:	staffing
01:09:09	Lena Phelps:	yup
01:10:14	Jules Bailey:	I had trouble training a new person that I supervise adequately due to having to hire at a busy part of the semester that required me to be at a different location. Thinking about what I can do differently, I'm considering asking my supervisor about building quizzes or self-paced tutorials for new staff
01:12:20	Susan Cataldo:	parking space ,
01:12:39	Amy Weiss:	Rewards
01:12:42	Peggy Phetterplace:	If anyone has incentives, let me know
01:12:42	Susan Cataldo:	an extra shift off the circukation desk
01:12:46	Caitie Cerise:	I can use training, new skills, and certifications to justify a step increase, so more $!
01:13:20	Peggy Phetterplace:	We all share the front desk duties, but that is a thought
01:14:11	Regina Burgess:	Casual dress on a day other than Friday
01:14:46	Karen Chason:	I wouldn't want to give them an extra shift off because that then punishes the person who has to work that shift.
01:14:54	Peggy Phetterplace:	I am responsible for training at all the campuses, Pot luck would be hard
01:18:41	Judie Cooper:	gamify it
01:18:43	Caitie Cerise:	Prize table!
01:19:11	Susan Cataldo:	We did a mock Jeopardy
01:19:16	Judie Cooper:	Make it into a competition or a collaboration and something to win
01:19:24	Caitie Cerise:	I have staff write down three things about themselves that coworkers may not know, and read them throughout the day. Whoever guesses the staff member chooses a prize.
01:20:06	April Frazier:	We have something called PSE training for all staff that is part of our customer service training, and we incorporate personality type quizzes and also writing encouraging notes for the other attendees to break up the training and to add fun.
01:21:05	Susan Cataldo:	building rapport with other staff lends to a better team
01:22:58	Judie Cooper:	build a story by the staff
01:23:46	Regina Burgess:	Escape room
01:26:07	Judie Cooper:	I don't even know what all to do at the circ desk.
01:27:52	Peggy Phetterplace:	I have been working in a library for an extremely long time and I am still learning every day. Things change all the time.
01:28:03	Peggy Phetterplace:	yes
01:30:03	April Frazier:	I have been with the library 10 years but I have worked in 5 different branches in varying positions. Every time it is like a whole new library.
01:30:50	Peggy Phetterplace:	Definitely, one campus library is different from another.
01:30:57	Judie Cooper:	I went from one library in the same co-op to another and they didn't think I would need training at the second library because it would be the same. It wasn't.
01:31:03	April Frazier:	It is never the same. Process for Circulation stay the same but each branch does something a little different.
01:31:11	Peggy Phetterplace:	Each campus runs differently
01:38:34	April Frazier:	@Rachel Villallobos: I have to leave at 4PM. Will we be sent the recording?
01:38:57	Regina Burgess:	Yes, we will send you the link to the recording.
01:39:02	April Frazier:	Thank you.
01:40:10	Peggy Phetterplace:	We have an online Canvas training module that all the campuses utilize for training. It covers basic training information for each individual campus. I have written procedures for our ILS and plan on doing individual short Zoom workshops covering these procedures in the next year and hopefully record good one for future new hires. Zoom has been a great help with training or assisting employees on the other campuses.
01:41:21	Matthew Cavalier:	Being new to libraries I'm finding many things I didn't know I don't know. So, what I'm missing, I'm making sure that the veteran staff isn't missing this information as well. This is guiding some training. As a former educator and professional developer I am streamlining our training as well.
01:42:05	Regina Burgess:	Attendees can print and complete their own certificates for webinars - https://www.plan.lib.fl.us/files/Certificate_of_Attendance.pdf
01:42:13	Matthew Cavalier:	EXACTLY
01:46:12	Peggy Phetterplace:	If possible Matthew, I would like to know what you are doing to streamline the training. I am open to any ideas.
01:46:44	Matthew Cavalier:	I am happy to share.
mcavalier@ocls.info
01:46:55	Peggy Phetterplace:	pphetterplace@fsw.edu
01:47:04	Peggy Phetterplace:	Thanks Matt
01:48:12	Jules Bailey:	We've had retreats at other buildings on campus. It can be nice just to get out of the library for a bit
01:57:33	Judie Cooper:	If you know what you are doing you can add ideas to help it along.
01:57:35	Regina Burgess:	Confidence
01:57:39	Amy Weiss:	People offer useful input to implentation
01:59:33	Matthew Cavalier:	I'm so sorry, I was interrupted, what was #6 "creates a..."?
01:59:56	Lena Phelps:	morale
02:00:03	Rita Mayer:	what was number 9?
02:00:13	Rachel Villalobos:	succession planning
02:00:13	Jules Bailey:	increases retention & decreases mistakes
02:00:22	Veronica Alvarez:	morale. confidence.
02:00:30	Rita Mayer:	thanks!
02:00:31	Judie Cooper:	personal growth
02:00:33	Matthew Cavalier:	morale, confidence, and teamwork
02:00:37	Kelly Handy:	confidence
02:00:37	Kaitlin Ward:	teamwork
02:03:31	Matthew Cavalier:	Institutional knowledge and great at their job does not + a great trainer. There needs to be an excitement for training.
02:03:51	Judie Cooper:	My person who trains at the desk, hates working at the desk, but wants to make sure everyone does things her way to make it easier on her when she is off the desk.
02:03:54	Matthew Cavalier:	Most definitely
02:05:07	Judie Cooper:	She is enthusiastic about training others so she doesn't have to work the desk.
02:05:41	Jules Bailey:	We do have a research guide we use as a staff toolbox
02:06:00	Judie Cooper:	She is supposed to be our cataloger/ accountant and only work the desk on occasion.l
02:11:22	Jules Bailey:	I missed #6 - can you go back to the last slide please?
02:11:57	Jules Bailey:	Thanks
02:13:54	Rita Mayer:	what was # 3
02:14:08	Rita Mayer:	thanks!
02:14:30	Amy Weiss:	what was how #6
02:14:35	Judie Cooper:	The patrons will take it out on you
02:14:54	Eden Nitcher:	new hires #6?
02:18:07	Lena Phelps:	take time to update manual
02:18:19	Kaitlin Ward:	what was #12?
02:18:20	Judie Cooper:	Get working on the operations manual. It only has a few parts written.
02:18:25	Amy Weiss:	half day on training plan half day hands on
02:19:00	Eden Nitcher:	I did. Thank you
02:19:04	Lena Phelps:	yes
02:19:16	Judie Cooper:	Definately
02:19:32	Peggy Phetterplace:	I plan on watching this again, I had to walk away a few times
02:19:43	Kaitlin Ward:	writing up what volunteers need to do
02:19:52	Kaitlin Ward:	yes
02:20:34	Rita Mayer:	I'm updating the orientation and training checklist
02:20:58	Judie Cooper:	I need to remake the information packet for new hires
02:21:35	Peggy Phetterplace:	I am already improving my procedures, but I really plan on utilize all this information to improve my training resources . HR policies
02:22:04	Peggy Phetterplace:	This is really helpful! Thank you!
02:22:11	Rita Mayer:	thanks!
02:22:12	Judie Cooper:	Thank you!
02:22:23	Roudelyne Pollas:	thank you