14:01:48 From Doris Mendez-DeMaio to Everyone: Is there a handout? 14:03:12 From Regina Burgess to Everyone: Handout: https://www.plan.lib.fl.us/handouts/20211022bruno.pdf 14:04:51 From Karen Garcia to Everyone: Because is part of the Village services 14:04:54 From Lis Jones to Everyone: To get patrons the information they need 14:04:58 From Casey Brant to Everyone: To offer resources and information to those who otherwise would not have access 14:05:01 From Caitie Cerise to Hosts and panelists: To provide needed services to the public 14:05:01 From Michael Pate to Everyone: To serve our students 14:05:04 From Ida Tomshinsky to Hosts and panelists: to help students and faculty 14:05:23 From Hyacinth Power to Hosts and panelists: My Library exist to satisfy the many recreational and informational needs of the community. 14:05:52 From Karen Garcia to Everyone: Serve a community 14:05:53 From Caitie Cerise to Hosts and panelists: A community hub for exploration, innovation, and creativity. 14:06:00 From Ida Tomshinsky to Hosts and panelists: Serving local community need 14:06:10 From Becky Marsh to Everyone: Building to help the county residents grow 14:06:50 From Hyacinth Power to Hosts and panelists: The people's Place 14:08:40 From Karen Garcia to Everyone: Community centers 14:08:55 From Janice Cosenza to Everyone: The internet 14:08:55 From Becky Marsh to Everyone: internet cafes 14:08:59 From Ida Tomshinsky to Hosts and panelists: Internet cafe 14:09:20 From Mary Renee Galloway to Everyone: Other libraries in the surrounding areas 14:09:22 From Jennifer Perry to Everyone: Amazon and bookstores 14:09:41 From Ida Tomshinsky to Hosts and panelists: Google access 14:10:42 From Hyacinth Power to Hosts and panelists: Some customers comment that there are many "vagrants" in the library. 14:11:57 From Hyacinth Power to Hosts and panelists: Everyone is welcome. 14:12:07 From Casey Brant to Everyone: funding, staff shortages 14:12:10 From Caitie Cerise to Hosts and panelists: Operating hours 14:12:11 From Becky Marsh to Everyone: limited funds 14:12:12 From Lis Jones to Everyone: staff are afraid of covid 14:12:12 From Karen Garcia to Everyone: location 14:12:15 From Ida Tomshinsky to Hosts and panelists: Connectivity 14:12:16 From Hyacinth Power to Hosts and panelists: Demotivated staff. 14:12:45 From Becky Marsh to Everyone: staff shortage is keeping staff here so overwhelmed 14:12:58 From Mary Renee Galloway to Everyone: Publicity of the programs/services we offer 14:13:02 From Jennifer Perry to Everyone: many customers are still afraid of covid 14:14:09 From Becky Marsh to Everyone: cost to promote has went up 14:22:25 From Karen Garcia to Everyone: respect their opinions 14:22:30 From Caitie Cerise to Hosts and panelists: Spending time on the front lines with them 14:22:33 From Becky Marsh to Everyone: mask when around others and cleaning regular 14:22:47 From Hyacinth Power to Hosts and panelists: Wear my mask. Sanitize surfaces. 14:22:57 From Ida Tomshinsky to Hosts and panelists: Came to work, use the mask, lead by example 14:23:23 From Jennifer Perry to Everyone: Talk to them about their concerns 14:23:26 From Hyacinth Power to Hosts and panelists: Let them know its ok to continue communicating with each other. 14:24:32 From Doris Mendez-DeMaio to Everyone: our county has a mask mandate for all of their buildings. if they are not comfortable asking a member of the public to wear one, they know that I'm always available for the enforcement part. 14:24:45 From Hyacinth Power to Hosts and panelists: Talk more about positive things in the news or in your readings. 14:25:06 From Jennifer Perry to Everyone: Lots more communication is required these days, respectful communication and informational 14:27:31 From Karen Garcia to Everyone: but I think that there's also more grace towards each other too 14:28:21 From Lis Jones to Everyone: easily angered 14:28:23 From Karen Garcia to Everyone: anger 14:28:27 From Jennifer Perry to Everyone: less patience 14:28:37 From Ida Tomshinsky to Hosts and panelists: not listening 14:28:37 From Becky Marsh to Everyone: I with draw to my office 14:28:37 From Hyacinth Power to Hosts and panelists: Silence. 14:28:44 From Charles Wood to Everyone: Reduced sense of empathy 14:29:10 From Hyacinth Power to Hosts and panelists: distracted 14:29:19 From Mary Renee Galloway to Everyone: Snippy 14:31:54 From Becky Marsh to Everyone: I have one staff member when she is stressing I send her to shelving, it works wonders she changes her focus 14:32:19 From Karen Garcia to Everyone: you know her well Becky! 14:34:11 From Hyacinth Power to Hosts and panelists: The wearing of the mask covers lots of expressions! 14:36:15 From Becky Marsh to Everyone: it is hard to slow down and listen like I should 14:37:52 From Becky Marsh to Everyone: we have Ice cream day where everyone brings ice cream for lunch together 14:39:33 From Regina Burgess to Everyone: Awwww! I'm blushing! 14:41:21 From Hyacinth Power to Hosts and panelists: My staff and I have been doing the walk down the block of the building and we talk about the things we notice in the community. 14:41:43 From Ida Tomshinsky to Hosts and panelists: chocolate always helps 14:42:14 From Hyacinth Power to Hosts and panelists: no 14:42:29 From Jennifer Perry to Everyone: Yes! good chocolate! 14:43:20 From Karen Garcia to Everyone: cup of coffee and chat 14:44:36 From Hyacinth Power to Hosts and panelists: Including toxic tv shows 14:46:27 From Ida Tomshinsky to Hosts and panelists: October decorations... 14:49:09 From Ida Tomshinsky to Hosts and panelists: gratitude expressions... 14:59:57 From Doris Mendez-DeMaio to Everyone: Sorry, I missed #2 and #3 15:01:51 From Becky Marsh to Everyone: It is difficult when shorthanded 15:02:31 From Becky Marsh to Everyone: change my own focus 15:02:34 From Becky Marsh to Everyone: yes 15:02:38 From Casey Brant to Everyone: yes 15:02:38 From Hyacinth Power to Hosts and panelists: Great information. I have to go now. May join from another computer but will not be able to talk. 15:02:41 From Caitie Cerise to Hosts and panelists: Yes 15:02:42 From Lis Jones to Everyone: yes 15:02:43 From Karen Garcia to Everyone: yes 15:02:46 From Michael Pate to Everyone: Yes 15:03:24 From Regina Burgess to Everyone: I'm going to allow everyone to talk if you have a microphone. You can also use the chat box. 15:03:24 From Doris Mendez-DeMaio to Everyone: Unfortunately no. I have to cover the research desk. Thank you for another phenomenal class. 15:04:16 From Casey Brant to Everyone: more one on ones with my staff 15:04:37 From Becky Marsh to Everyone: Share more library stories and success stories? 15:05:06 From Regina Burgess to Everyone: Anyway who wants to speak can unmute themselves. 15:05:14 From Karen Garcia to Everyone: work in a group project and celebrate together when its done 15:05:31 From Ida Tomshinsky to Hosts and panelists: ask how was the day for you? 15:05:49 From Becky Marsh to Everyone: yes I agree Karen 15:06:29 From Ida Tomshinsky to Hosts and panelists: yes 15:07:29 From Hyacinth Power to Everyone: I wont be able to speak as I'm in the public area. I will be able to listen. 15:10:45 From Ida Tomshinsky to Hosts and panelists: less goal oriented 15:11:10 From Becky Marsh to Everyone: stressing so much take deep breaths and refocus 15:11:19 From Ida Tomshinsky to Hosts and panelists: we cannot control issues 15:17:39 From Casey Brant to Everyone: I'd like to discuss as a department some activities for morale and motivation 15:17:40 From Karen Garcia to Everyone: Repurpose programs 15:17:48 From Caitie Cerise to Hosts and panelists: Making sure to connect with staff about their concerns 15:17:58 From Lis Jones to Everyone: adding strong programming 15:18:18 From Karen Garcia to Everyone: Combine efforts with other staff members 15:18:25 From Ida Tomshinsky to Hosts and panelists: Make changes to a traditional book club: try to make a digital book club 15:18:32 From Jennifer Perry to Everyone: Finding and taking time to connect more with all library staff. 15:18:37 From Michael Pate to Everyone: Work together more as a team 15:18:42 From Hyacinth Power to Everyone: Spend more time talking with staff one and one. 15:18:44 From Jennifer Perry to Everyone: In a meaningful way 15:19:12 From Casey Brant to Everyone: thank you. there are! 15:23:15 From Michael Pate to Everyone: We have staff members who tend to stress out over asking for help 15:25:07 From Casey Brant to Everyone: making sure other departments are cross trained to be able to help out when needed 15:25:43 From Ida Tomshinsky to Hosts and panelists: adjusted to work with less staff 15:25:51 From Jennifer Perry to Everyone: We started a CHAT and Texting reference service - which is very popular and permanent part of our services now. Also we only began virtual programming during the pandemic, and will continue some of this 15:27:17 From Hyacinth Power to Everyone: Several libraries are now lending out Chromebook laptops and Hotspots to customers. 15:27:49 From Hyacinth Power to Everyone: Most of these libraries are in underserved communities. 15:28:29 From Jennifer Perry to Everyone: I shouldn't forget to add curbside pickup 15:28:42 From Jennifer Perry to Everyone: Yes, we still offer this 15:28:48 From Casey Brant to Everyone: our library created a drive through window 15:29:59 From Casey Brant to Everyone: we do have doggy biscuits! 15:30:53 From Hyacinth Power to Everyone: Thanks for a wonderful training session. Always enjoy. Have a great weekend everyone. 15:30:54 From Ida Tomshinsky to Hosts and panelists: Thank you! 15:30:58 From Caitie Cerise to Hosts and panelists: Thank you! 15:31:02 From Karen Garcia to Everyone: Thanks 15:31:07 From Jennifer Perry to Everyone: Thank you! 15:31:08 From Michael Pate to Everyone: Thank You